SALON FAQ
DO YOU TAKE WALK-INS OR
ARE APPOINTMENTS NECESSARY?
We believe in a tailored salon experience that our stylists are prepared for. Very rarely do we have walk in availability and when we do, we will post on social media about it. It is always better to call ahead and make an appointment to guarantee an appointment that is convenient for you.
DO YOU ONLY OFFER HAIR COLOR SERVICES?
No! Although we are best known in our community for our custom color experiences, we are a full service salon that can take care of your whole family. Please note, our menu pricing is not subject to gender, or age, or length/texture. We base our service pricing on the amount of time scheduled and the amount of products used to achieve your results.
I AM NOT SURE WHAT SERVICE TO BOOK. WHAT SHOULD I DO?
No problem at all. If you are new, please head to the new guest page for more info! If you are a loyal guest to the salon, please go to the home page and click the button in the top right corner! Still not sure? Contact us.
I HAVE AN ISSUE. WHO SHOULD I CONTACT?
If you have any issues with your service or retail purchase with us, we ask that you text Brileigh directly 620.412.8896.
WHAT ARE YOUR SALON APPOINTMENT POLICIES?
CANCELLATION POLICY: We kindly ask that you provide 48 hours notice to cancel or reschedule your appointment. This allows us time to contact someone who could use a good hair day! All clients are required to give a 24 hour notice of any changes or cancellations to their appointment. This ensures that you and other guests receive the best possible experience with us. We require a credit card to be on file to hold all reservations with us. Violators of this policy are subject to a fee of 50% of the service total. Guests who do not show up at all for their services will be required to pay 100% of the service total using the card on file.
SERVICE AND RETAIL POLICY: If for some reason you aren't loving your new look, please contact us within 5 days, and we will be happy to make an adjustment at no additional charge with the original stylist of the service. Results are only guaranteed beyond this time frame if you are using products sold to you by The Hair Bar, and following all aftercare instructions provided by your stylist. If you are unsatisfied with a retail purchase, you have 14 days to exchange for the full purchase amount. NO REFUNDS are given for service or retail purchases. Please check that you agree to this policy before proceeding. If we choose to give you a refund for services, we reserve the right to remove you from our guest list.